Who is it for?
Are you a small website/blog owner who would rather focus on expanding business and creating content than WordPress maintenance? We got you covered! With our new monthly support service, we are here to work behind the scenes and help you grow.
Stop wasting time on googling answers and struggling with technical aspects of your site. We are successfully running various WordPress sites for over 10 years now. We know what you need! Monthly support service will cover everything you need to keep your site safe and healthy!
Right now our monthly support is available only for blogs & websites that are using our designs. Not sure if you are eligible? Contact us!
How it works?
Let us take care of your WordPress blog or/and website, so you can focus on creating awesome content.
- Sign-up for Monthly support
Create an account in our support center and purchase a monthly support service package
- Wait for our e-mail
Once we get your payment, we will contact you within 24 hours with all the information you may need.
- Discuss all the details
After checking your website, we will send you a health check report and discuss your site safety and maintenance options.
Focus on things you love, and let us do the rest! If you have any questions, you can always contact us.
What is included?
We will do a backup of your site once a month (and before any major update) to ensure that it can always be recovered no matter what happens.
WordPress, Plugin, & PHP updates
Keeping your site updated is one of the most important to make it last (learn more about it here). Let us take care of all the core updates of your site.
Are you lost? Do you have any questions? We are here for you! With our monthly support service, you can email us anytime and we will do our best to help fix all the minor technical issues.
Every new blog or website we start working with will get a free security plugin plus a health check that will help you find out what you can improve to make your site work faster and be even more secure.
Is my site eligible for a support service?
If you are using WordPress and have one of our designs then the answer is yes! If you are not using one of our designs and would like us to help with WordPress Support & Maintenance contact us.
What do you need to set up support on my site?
After you have selected and purchased your support plan, we will contact you and guide you on safely giving us access to your site. We keep these credentials private and will never share these details with anyone.
Can I use my blog/website during the updates?
Sometimes during the WordPress update, your website may not be up for a couple of minutes. We will usually do the updates during your nighttime so it should not influence your work.
Do you offer 24/7 technical support?
You can usually catch us between 6 AM – 4 PM PDT for the whole week; however, we often check the emails all day long. You never know when emergency help will be needed. Any support tickets submitted during our work time will be responded to within 24 hours unless they need an immediate response. Our usual response time is between 30 min – 2h.
What if I no longer need the support?
If you decide that the support is no longer needed for some reason, you can cancel your monthly support service.